Patient Care Specialist – Front Desk
Love helping people, staying organized, and being the friendly face that makes someone’s day? Then join our team!Â
At FYZICAL Therapy & Balance Centers – Altamonte Springs, we’re growing and looking for an energetic, compassionate, and detail-oriented Patient Care Specialist to join our family-owned and operated clinic!
As the first and last person our patients see, you’ll play an essential role in creating an exceptional patient experience. From welcoming patients to coordinating appointments and supporting daily clinic operations, you’ll be the heart of our front office!
Join a supportive team where your work matters, your contributions are valued, and our patients become family.Â
Come grow with our FYZICAL family!
Responsibilities
- Serve as the first point of contact for patients, creating a warm, welcoming, and exceptional patient experience.
- Manage patient scheduling, including initial evaluations, follow-up visits, re-evaluations, appointment reminders, and cancellations.
- Answer and manage multi-line phone calls, respond to patient inquiries, and provide excellent customer service.
- Coordinate new patient intake, collect required documentation, and track incoming referrals to ensure timely scheduling.
- Verify insurance eligibility and benefits, track authorized visits, and communicate coverage information to patients.
- Collect copayments, deductibles, and patient balances while maintaining accurate payment records.
- Serve as a liaison between patients, physicians, therapists, and other healthcare providers to ensure seamless communication and coordination of care.
- Send evaluation reports, progress notes, and other clinical documentation to referring physicians while maintaining accurate tracking logs.
- Coordinate with billing teams to submit necessary insurance documentation, Explanation of Benefits (EOBs), and other billing-related paperwork.
- Manage incoming mail, faxes, and correspondence, ensuring timely distribution and follow-up.
- Communicate closely with therapists and clinic leadership regarding patient arrivals, scheduling changes, and daily clinic operations.
- Maintain accurate patient records and administrative documentation while ensuring HIPAA compliance and patient confidentiality.
- Support daily front-office operations, keeping the reception area organized, efficient, and welcoming.
- Contribute to a positive, team-oriented environment where patients feel valued, supported, and cared for throughout their rehabilitation journey.
Skills & Qualifications
- High school diploma or GED required.
- Excellent communication and customer service skills with a friendly, professional, and welcoming personality.
- Strong organizational skills with the ability to multitask, prioritize responsibilities, and pay close attention to detail in a busy clinic environment.
- Compassionate, patient, and empathetic toward individuals experiencing pain, discomfort, or mobility challenges.
- Positive attitude, strong work ethic, reliability, and integrity with a genuine passion for helping others.
- Comfortable answering multiple phone lines, scheduling appointments, and managing daily front-office responsibilities.
- Proficient with computers and able to quickly learn scheduling systems, electronic medical records (EMR), and other office technology.
- Experience with insurance verification, patient registration, and medical billing processes is a plus.
- Previous experience in a medical office, physical therapy clinic, or customer service role is preferred but not required.
- Ability to work independently while contributing to a supportive, team-oriented environment.
- Dependable transportation and a commitment to punctuality and consistent attendance.
- Willingness to learn, take initiative, and grow with our expanding clinic.
Most importantly, we’re looking for someone who genuinely loves people, takes pride in their work, and treats every patient like family!
