Why You’ll Love This Job
Job Title: Client Care Specialist
Job Type: Full-time or Part-time
Job Shift: 20-40 hrs/week Monday to Friday
About Us
At FYZICAL, you get to join a network of therapists and team members that collaborate and support one another! Our focus is to enhance the human experience for our patients, as well as their family and friends, in the communities we serve. This is done by providing our therapists with FYZICAL’s industry leading, proprietary training as well as supporting continuing education. We also empower individuals to take control of their recovery and wellness through direct access to physical therapy, balance protocols and healthy lifestyle products and services in order to love their life.
Job Summary
As a Client Care Specialist, you are the face of our clinics! You will support all aspects of clinical operations under the direction of the Clinical Director. You’ll be responsible for managing the therapists’ schedules by scheduling patient appointments via telephone or in person and helping maintain a clean workspace and clinic. May be responsible for verifying insurances and obtaining authorizations as required. To succeed in this role, you should possess excellent time management and multi-tasking skills. Additionally, you must be an outstanding communicator capable of resolving conflicts and issues to ensure the smooth running of the clinic, aiming for maximum performance.
Responsibilities
Essential Duties and Responsibilities:
- Performs opening and closing procedures of the office each day.
- Schedules appointments and enters appointment dates and time into a computerized scheduler.
- Gather all intake information and enter patients into the EMR.
- Compiles and manages the Referral Conversion Report (DMR).
- Records when appointments have been filled or canceled.
- Documents reasons for cancellation or reschedule and informs the treating therapist.
- Telephones patients to remind them of initial appointments.
- Greets and directs patients, salespeople, referral sources and visitors.
- Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
- Assist with other medical office needs, including receiving and posting payments for services provided.
- Communicates regularly with outside billing agency to ensure proper claim processing.
- Reconciling all payments for deposit each day.
- Approaches others in a tactful manner showing respect and consideration.
- Accepts responsibility for own actions; Follows through on commitments; Reacts well under pressure.
- Prioritizes and plans work activities; Sets goals and objectives; Organizes or schedules other people and their tasks
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Adheres to the company’s policies and procedures.
- Adheres to the company’s values statement and social contract.
Skills & Qualifications
Qualifications
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to apply concepts of basic mathematics including addition, subtraction and percentages.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of Contract Management systems; working knowledge of Electronic Medical Records systems is a plus.
- Proficient in Database software; Internet software; Spreadsheet software and Word Processing software.
- Friendly, outgoing personality with pleasant disposition who cares about others; ability to successfully multitask, relate, work effectively, and get along well with patients and colleagues.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and talk to hear. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Benefits
- Competitive Salary + Bonus: Commensurate with experience and qualifications.
- Benefits: Comprehensive benefits package (Medical, Dental & Vision insurance, 401k match, Short-Term Disability Insurance, Life Insurance, EAP, and more) *Benefits differ for full-time vs. part-time employees
- Professional Development: Opportunities for continuing education credits and professional growth.
- Positive Work Environment: A supportive, team-oriented culture that values work-life balance.
*We are an equal opportunity employer.
