Client Care Specialist – Full Time Job – Raleigh, NC 173506

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About FYZICAL Raleigh – North Hills

FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence.  We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door.

Our Customer Care Specialist is the heartbeat of our clinic. This entry-level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient’s journey with us — from the first welcome to the final graduation bell. You’ll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettable

Benefits

We believe in caring for our team the same way we care for our patients. Full-time employees receive:

  • Health insurance

  • 401(k) with employer match

  • Paid time off

  • Paid holidays

  • A fun, team-oriented culture where your work truly matters

What Makes FYZICAL Different?

At FYZICAL, you’re not just “running a front desk.”
You are:

  • A welcoming face patients look forward to seeing

  • A memory-maker for people in pain or fear

  • A partner to a talented clinical team

  • An essential part of a fast-growing, family-owned, mission-driven business

We are passionate about helping people get better — and we’re looking for someone just as passionate about people, service, and creating joy in the moments that matter.

Deliver Best-in-Class Patient Experience

  • Greet every patient and visitor with genuine warmth, eye contact, and a smile

  • Create a positive, calming, and friendly environment from check-in to check-out

  • Answer phone calls and manage patient questions, intake, and scheduling

  • Build relationships — learn names, celebrate progress, and create memorable moments

Front Office Operations & Scheduling

  • Schedule evaluations and follow-up appointments with accuracy and efficiency

  • Convert referrals into timely evaluation appointments

  • Manage daily schedules for therapists to maximize access and minimize gaps

  • Maintain an organized, professional, and clean front office

Insurance & Payments

  • Verify insurance coverage and authorization requirements using established processes

  • Clearly communicate benefits and financial expectations to patients

  • Collect patient payments at time of service

  • Prepare daily deposit summaries

Clinic Support & Administrative Excellence

  • Monitor patient arrival rates and proactively follow up on cancellations or missed appointments

  • Support documentation workflows and routing

  • Assist with physician outreach or patient communication when needed

  • Track clinic supplies and notify the operations team as needed

  • Support special events, marketing activities, or community engagement efforts

Work Environment & Schedule

  • Full-time, Monday–Friday (40 hours/week) or Part-time also available

  • Primarily seated office work with frequent interaction with patients, families, therapists, and vendors

  • Normal front-office physical activity (walking, light lifting <20 lbs., computer use, phone work)

  • Occasional support for community events or patient workshops

Skills & Qualifications

  • High School diploma or equivalent

  • Outstanding communication skills — warm, clear, and confident

  • Ability to multitask in a fast-paced clinic environment

  • Highly organized with attention to detail

  • Comfortable navigating multiple software systems

  • Naturally friendly and patient-focused

  • Reliable, punctual, and committed to excellence

  • Prior medical office experience is a plus, but not required — we are happy to train the right personality-fit candidate

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Physical Therapist (PT) Job – Raleigh, NC 163127

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Why You’ll Love This Job

We’re looking for a Physical Therapist. PT or PTA, to join our rapidly growing team at FYZICAL North Hills, in the heart of Raleigh, NC! We’ve just opened our shiny new clinic with the best of everything for our patients and practitioners. Our patients and team love our 1:1 care model and we need great team members to grow! Meet the team at https://www.fyzical.com/north-hills-nc/staff
Ideal candidates are passionate about improving patients’ lives through personalized plans of care. Responsibilities include patient evaluation, treatment planning, execution of proper treatment and collaboration with healthcare professionals for optimal patient outcomes. Strong communication and commitment to patient wellness are essential for this position. Join us in a supportive environment dedicated to excellence in patient care.

FYZICAL is actively changing the healthcare landscape by providing patients with comprehensive wellness programs and clinical care including Fall Prevention, Orthopedics, Balance, Vestibular Rehabilitation and beyond.
Feel secure knowing you will be backed by a practice leader with over 2 decades of business leadership and has chosen you to join an elite group of professionals capable of achieving next-level results and who wants you to feel fulfilled professionally and personally. You will be instrumental in helping us create the culture of superior patient experiences backed by fair pay, fair hours, fair patient load, abundant continuing education, quality tools of the trade, and mentoring.

  • Fair Pay. We’ll work with your expectations depending on your experience level. If you meet expectations, you can expect to be compensated accordingly.
  • Excellent Benefits. Medical at 50%, 401K with up to 5% matching, Paid vacation and Holiday time, Certification and Training reimbursement.
  • Fair Patient Load. Our full-time therapists are capped at a maximum average patient load of only 12 patients per day. All visits are 1:1 with patients focused on building trust and strong relationships.
  • Abundant Continuing Education. As for education, FYZICAL provides certifications at no cost in balance and vestibular therapy as well as orthopedics, including TMJ, and even pelvic health. Studies can be done virtually, in person or through our unique FYZICAL College.
  • Tools of the Trade. We understand that as our science grows, new knowledge must be supported by cutting edge technology. You will be welcomed into the clinic seeing our state-of-the-art Safety Overhead Support (SOS) System and training tools incorporating the latest in computer technology.

If you are ready to advance your career with a company that is unmatched in the PT arena which has the appeal of small company ownership yet big company resources, apply for our FYZICAL Physical Therapist position today!

Responsibilities

  • Perform new-patient evaluations/exams (PT Only)
  • Diagnose patients; evaluate physical activity limitations (PT Only)
  • Create a plan that sets a goal and completion date (PT Only)
  • Equip patients with PT intervention techniques/exercises; track progress
  • Provide education to patients on techniques for the continuation of care
  • Establish a plan goal and time frame
  • Prescribe intervention techniques and exercises
  • Measure and track intervention effectiveness
  • Educate the patient on continuing care

Skills & Qualifications

  • Accredited PT or PTA program graduate
  • Up-to-date state PT or PTA license
  • Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans
  • Ability to work efficiently/effectively in an autonomous environment
  • Must be passionate about helping patients who have vestibular, balance, neurological, and fall risk issues
  • 1+ year(s) of outpatient neuro/ortho center or vestibular rehab experience
  • Must be self-motivated with a willingness to learn
  • Interest in working with vestibular, balance, neurological, and fall-risk patient population
  • Prefer at least one year working in outpatient neurological or orthopedic center, or previous vestibular rehab experience

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