Client Care Specialist – Full Time Job – Raleigh, NC 177352

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About FYZICAL Raleigh – North Hills

FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence.  We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door.

Our Customer Care Specialist is the heartbeat of our clinic. This entry-level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient’s journey with us — from the first welcome to the final graduation bell. You’ll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettable

Benefits

We believe in caring for our team the same way we care for our patients. Full-time employees receive:

  • Health insurance

  • 401(k) with employer match

  • Paid time off

  • Paid holidays

  • A fun, team-oriented culture where your work truly matters

What Makes FYZICAL Different?

At FYZICAL, you’re not just “running a front desk.”
You are:

  • A welcoming face patients look forward to seeing

  • A memory-maker for people in pain or fear

  • A partner to a talented clinical team

  • An essential part of a fast-growing, family-owned, mission-driven business

We are passionate about helping people get better — and we’re looking for someone just as passionate about people, service, and creating joy in the moments that matter.

Deliver Best-in-Class Patient Experience

  • Greet every patient and visitor with genuine warmth, eye contact, and a smile

  • Create a positive, calming, and friendly environment from check-in to check-out

  • Answer phone calls and manage patient questions, intake, and scheduling

  • Build relationships — learn names, celebrate progress, and create memorable moments

Front Office Operations & Scheduling

  • Schedule evaluations and follow-up appointments with accuracy and efficiency

  • Convert referrals into timely evaluation appointments

  • Manage daily schedules for therapists to maximize access and minimize gaps

  • Maintain an organized, professional, and clean front office

Insurance & Payments

  • Verify insurance coverage and authorization requirements using established processes

  • Clearly communicate benefits and financial expectations to patients

  • Collect patient payments at time of service

  • Prepare daily deposit summaries

Clinic Support & Administrative Excellence

  • Monitor patient arrival rates and proactively follow up on cancellations or missed appointments

  • Support documentation workflows and routing

  • Assist with physician outreach or patient communication when needed

  • Track clinic supplies and notify the operations team as needed

  • Support special events, marketing activities, or community engagement efforts

Work Environment & Schedule

  • Full-time, Monday–Friday (40 hours/week) or Part-time also available

  • Primarily seated office work with frequent interaction with patients, families, therapists, and vendors

  • Normal front-office physical activity (walking, light lifting <20 lbs., computer use, phone work)

  • Occasional support for community events or patient workshops

Skills & Qualifications

  • High School diploma or equivalent

  • Outstanding communication skills — warm, clear, and confident

  • Ability to multitask in a fast-paced clinic environment

  • Highly organized with attention to detail

  • Comfortable navigating multiple software systems

  • Naturally friendly and patient-focused

  • Reliable, punctual, and committed to excellence

  • Prior medical office experience is a plus, but not required — we are happy to train the right personality-fit candidate

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Rehab Technician Job – Raleigh, NC 177366

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Why You’ll Love This Job

Are you interested in or already on your path toward Physical Therapy school or a similar degree? Would you like to establish yourself with a world-class physical therapy company? If so, RBR PT’s Rehab Technician position in Raleigh, NC, is the perfect fit for you!

Easily reach your career goals in this Rehab Technician role where you will have the support of professional clinicians and the cutting-edge tools you need to make your mark in the PT industry. Here, we take a non-traditional approach to healthcare, giving you, as part of our champion team, the freedom to innovate and make a real difference for our clients. State-of-the-art technology and access to unparalleled continuing education will advance your skills and understanding of physical therapy. Cutting-edge tools, like RBR PT’s rail system, will give your clients the confidence to move forward and keep your career on the leading edge, too!

This is a fantastic opportunity to launch your career and rapidly advance! Apply for RBR PT’s Rehab Technician job opening today!

Those with an interest in PT, current PTs or similar degree-seeking students are welcomed in this Rehab Technician role with the country’s leading physical therapy provider at our Raleigh, NC, location!

This is the perfect opportunity to get your foot in the door with a company where traditional approaches are not enough, where innovation is encouraged and where you can make a lasting impact on the healthcare industry. Learn new skills and increase your knowledge of PT with access to cutting-edge technology and on-the-job CE opportunities. Enjoy being part of a team meant to succeed together.

Grab this dynamic, career-changing position before it is gone! Apply for our Rehab Technician job opening today.

Responsibilities

  • Help physical therapist provide care to patients
  • Ensure clients are being seen in a timely manner with no backlogs
  • Provide supervised assistance to patients
  • Sanitize rooms after each client
  • Some admin and office tasks
  • Assist the therapist in administering patient care
  • Maintain a smooth flow of patients through the clinic and gym
  • With supervision, set up patients on modalities; assist with their exercise programs
  • Clean tables and equipment between patients
  • Assist with clerical and administrative tasks as needed
  • Perform some laundry duties

Skills & Qualifications

Required skills & qualifications:

  • H.S. graduate or GED
  • Great communication/interpersonal skills

Preferred but not required:

  • Working toward a physical therapy or AT degree
  • Knowledgeable of medical language

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Customer Service Representative Job – Raleigh, NC 177283

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Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, RBR PT, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the RBR PT family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long! Apply for RBR PT’s Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Raleigh, NC!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!

Responsibilities

  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

  • High school diploma or equivalent
  • Valid driver’s license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion

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Physical Therapist (PT) Job – Raleigh, NC 163127

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Why You’ll Love This Job

We’re looking for a Physical Therapist. PT or PTA, to join our rapidly growing team at FYZICAL North Hills, in the heart of Raleigh, NC! We’ve just opened our shiny new clinic with the best of everything for our patients and practitioners. Our patients and team love our 1:1 care model and we need great team members to grow! Meet the team at https://www.fyzical.com/north-hills-nc/staff
Ideal candidates are passionate about improving patients’ lives through personalized plans of care. Responsibilities include patient evaluation, treatment planning, execution of proper treatment and collaboration with healthcare professionals for optimal patient outcomes. Strong communication and commitment to patient wellness are essential for this position. Join us in a supportive environment dedicated to excellence in patient care.

FYZICAL is actively changing the healthcare landscape by providing patients with comprehensive wellness programs and clinical care including Fall Prevention, Orthopedics, Balance, Vestibular Rehabilitation and beyond.
Feel secure knowing you will be backed by a practice leader with over 2 decades of business leadership and has chosen you to join an elite group of professionals capable of achieving next-level results and who wants you to feel fulfilled professionally and personally. You will be instrumental in helping us create the culture of superior patient experiences backed by fair pay, fair hours, fair patient load, abundant continuing education, quality tools of the trade, and mentoring.

  • Fair Pay. We’ll work with your expectations depending on your experience level. If you meet expectations, you can expect to be compensated accordingly.
  • Excellent Benefits. Medical at 50%, 401K with up to 5% matching, Paid vacation and Holiday time, Certification and Training reimbursement.
  • Fair Patient Load. Our full-time therapists are capped at a maximum average patient load of only 12 patients per day. All visits are 1:1 with patients focused on building trust and strong relationships.
  • Abundant Continuing Education. As for education, FYZICAL provides certifications at no cost in balance and vestibular therapy as well as orthopedics, including TMJ, and even pelvic health. Studies can be done virtually, in person or through our unique FYZICAL College.
  • Tools of the Trade. We understand that as our science grows, new knowledge must be supported by cutting edge technology. You will be welcomed into the clinic seeing our state-of-the-art Safety Overhead Support (SOS) System and training tools incorporating the latest in computer technology.

If you are ready to advance your career with a company that is unmatched in the PT arena which has the appeal of small company ownership yet big company resources, apply for our FYZICAL Physical Therapist position today!

Responsibilities

  • Perform new-patient evaluations/exams (PT Only)
  • Diagnose patients; evaluate physical activity limitations (PT Only)
  • Create a plan that sets a goal and completion date (PT Only)
  • Equip patients with PT intervention techniques/exercises; track progress
  • Provide education to patients on techniques for the continuation of care
  • Establish a plan goal and time frame
  • Prescribe intervention techniques and exercises
  • Measure and track intervention effectiveness
  • Educate the patient on continuing care

Skills & Qualifications

  • Accredited PT or PTA program graduate
  • Up-to-date state PT or PTA license
  • Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans
  • Ability to work efficiently/effectively in an autonomous environment
  • Must be passionate about helping patients who have vestibular, balance, neurological, and fall risk issues
  • 1+ year(s) of outpatient neuro/ortho center or vestibular rehab experience
  • Must be self-motivated with a willingness to learn
  • Interest in working with vestibular, balance, neurological, and fall-risk patient population
  • Prefer at least one year working in outpatient neurological or orthopedic center, or previous vestibular rehab experience

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