Customer Service Representative Job – Brenham, TX 170066

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Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Brenham, TX, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long! Apply for FYZICAL’s Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Brenham, TX!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!

Responsibilities

  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

  • High school diploma or equivalent
  • Valid driver’s license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion

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Marketing Specialist Job – Brenham, TX 170067

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Why You’ll Love This Job

FYZICAL Therapy & Balance Centers in Brenham, TX is seeking an outgoing, Sales & Marketing Representative to represent our physical therapy clinic within the local medical community. This role is focused on building and maintaining strong, in-person relationships with physicians, specialists, and healthcare providers to increase patient referrals and strengthen partnerships.

The Physician Liaison will regularly visit doctors’ offices, clinics, and medical practices to educate providers and staff about our services, ensure smooth communication, and address referral needs. This is not a remote or online role—it requires being active in the community, making face-to-face connections, and effectively communicating the value of our programs and patient care.

Responsibilities

  • Plan and conduct in-person visits to physician offices, clinics, and referral sources on a flexible schedule you set (between 8:00 AM – 5:00 PM, Monday–Friday).
  • Build and maintain professional relationships with physicians, practice managers, and office staff.
  • Educate providers and their teams about clinic services, treatment programs, and patient outcomes.
  • Serve as the main point of contact by phone, email or text for referring providers, ensuring smooth communication and timely follow-up.
  • Identify and develop new referral opportunities to grow the clinic’s network.
  • Collect feedback from providers to help improve the referral and patient experience.
  • Track outreach efforts, maintain contact records, and share activity updates with leadership.
  • Represent the clinic at local medical and community events as needed.

Skills & Qualifications

  • Bachelor’s degree in marketing, communications, healthcare, business, or related field preferred, but not required.
  • Previous experience in physician relations, healthcare marketing, medical sales, or business development preferred, but not required.
  • Strong interpersonal and communication skills with a professional and approachable demeanor.
  • Comfortable making in-person visits to physician offices and building relationships face-to-face.
  • Highly self-motivated, organized, and dependable with the ability to work independently.
  • Willingness to learn—training will be provided.
  • Valid driver’s license and reliable transportation required, however mileage will be reimbursed.

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