Customer Service Representative Job – Pearland, TX 140425

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Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Pearland, TX, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long! Apply for FYZICAL’s Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Pearland, TX!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!

Responsibilities

  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

  • High school diploma or equivalent
  • Valid driver’s license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion

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Physician Liaison Job – Pearland, TX 131405

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Why You’ll Love This Job

FYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our Pearland, TX, location!
The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to grow the patient referral base. This position is essentially a combination of sales and public relations through strategically promoting the clinics’ services and treatments while strengthening our reputation in the community.  The FYZICIAN Liaison is responsible for overseeing designated territory of physicians and medical clinics.

The Physician Liaison is critical for the success of a clinic. The Liaison not only strives to increase patient referrals, and to strengthen relationships with providers and their staff, but as a community facing representative provides prospective patients and the community with a first impression of our brand. The Physician Liaison works to cultivate positive, open and helpful relationships among community practices, medical staff and providers alike while managing feedback and strengthening our reputation. The Liaison is essentially the bridge between our clinic and the referring offices and our broader community.

Responsibilities

  • Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams.
  • Develops and implements specific outreach, relationship building and marketing plans to meet goals.
  • Must exhibit excellent time management skills, organization and communication skills and thrive in a fast-paced environment.
  • Analyzing referral data, checking DMR daily, facilitating marketing campaigns.
  • Ability to use certain templates and programs for tracking and leads management.
  • Develops strong business relationships with local community organizations and businesses.
  • Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, outbound referral systems, provider recruitment, and provider resources.
  • Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails and phone calls.
  • Uses research-based methods and implements strategies to build awareness and trust.
  • Identifies referral sources (target audiences).

Skills & Qualifications

  • Bachelor’s degree in Marketing/Communications, Business Administration or Healthcare preferred.
  • Recent and direct experience working in a communications position within a sales or marketing environment may be substituted in lieu of education and/or experience requirements.  
  • A Valid Driver’s License as daily driving is a job requirement.
  • Willing to travel within an assigned territory.
  • Must provide own vehicle, however mileage reimbursement will be covered.
  • Strong organizational and time management skills.
  • Fluent in computer programs.
  • Effective oral and written communication skills.

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Medical Receptionist / Front Desk Job – Pearland, TX 119345

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Why You’ll Love This Job

We are hiring an entry-level Medical Receptionist / Front Desk position with FYZICAL at our Pearland, TX, location, the leading physical therapy company in the country!

This is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish.

As the Front Desk Coordinator, you will be the first point of contact for our patients and play a crucial role in creating a positive and welcoming atmosphere. You will be responsible for managing front desk operations, handling patient inquiries,  scheduling appointments, and ensuring smooth communication between patients and the clinical staff. 

Say yes to a bright future!

Apply for this outstanding Medical Receptionist / Front Desk job opening today!

Responsibilities

  • Greet and assist patients in a friendly and professional manner.
  • Answer phone calls, schedule appointments, and manage the appointment calendar. 
  • Communicate with the clinical staff about cancellation, no-show, and coordinate the re-schedule on a timely fashion. 
  • Verify and update patient information and keep the records up-to-date in the electronic medical records system.
  • Collect and process payments, insurance information, and other administrative tasks.
  • Ensure a clean and organized front desk area.
  • Communicate effectively with clinical staff to coordinate patient care.
  • Address patient inquiries, provide information, and resolve concerns promptly.
  • Maintain confidentiality of patient information and adhere to HIPAA regulations.
  • Collaborate with the administrative team to improve processes and enhance the patient experience.
  • Provide assistance in marketing events as needed. 

Skills & Qualifications

  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a front desk or customer service role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient with basic computer operations, such as Microsoft Office Suite
  • Proficient in using electronic medical records (EMR) systems.
  • Knowledge of medical terminology and insurance processes.
  • Compassionate and patient-focused attitude.
  • Ability to work independently and as part of a team.
  • Authorized to work in the US
  • Bilingual abilities is a plus

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