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Join a Team That Values Compassion, Excellence, and Growth

At FYZICAL City Center Aurora, we’re more than a physical therapy clinic — we’re a community committed to exceptional care and connection. We’re seeking a Client Care Specialist with a strong background in insurance verification and authorizations to support our mission of helping patients move, live, and feel their best.

Minimum Experience –Please Read Before Applying

Only candidates with 2+ years of recent, full-time insurance verification and authorization experience in a physician practice, specialty clinic, hospital, or home health setting will be considered.
Applications without this background will not be reviewed.

What We Offer:

• $18–$21/hour (based on experience)
• Performance & Productivity Bonuses
• Flexible Schedule Options, including potential 3-day weekends
• 3 Weeks Paid Time Off (PTO) + paid holidays (depending upon schedule)$400 Monthly Health Stipend
• $400 Monthly Stipend for health insurance
• Future Profit-Sharing Opportunities
• Supportive, family-like team culture that values your ideas and individuality

Ready to Grow with Us?

If you’re passionate about patient care, detail-oriented, and thrive in a collaborative setting — we’d love to meet you. Apply today to join our team at FYZICAL City Center Aurora.

About FYZICAL City Center Aurora

We’re a locally owned, nationally recognized physical therapy and balance center dedicated to changing lives through movement. Our multidisciplinary team provides vestibular, orthopedic, pediatric, lymphedema, occupational therapy, and pelvic health therapy — all within a caring, patient-first environment.

What You'll DO

• Verify insurance benefits daily using payer portals and direct calls
• Schedule therapy sessions with patients, based on Plan of Care created by clinicians.
• Obtain and track authorizations for therapy services
• Submit and monitor authorization requests for timely approvals
• Provide accurate verification/authorization details to clinic staff
• Follow up on marketing leads and convert inquiries into scheduled evaluations
• Communicate professionally with patients and carriers

What You Bring

• 2+ years of full-time insurance verification and authorization experience in a physician, medical specialty, hospital, or home health setting (required)
• Strong knowledge of insurance plan terminology, billing guidelines, claims processing, and EOBs
• Hands-on experience with payer portals and high-volume insurance calls
• Excellent communication, accuracy, and deadline management skills
• Proficiency in Microsoft Excel, Word, Outlook and EMR system
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Gather new patient data; keep track of all patient referrals
• Follow-up on marketing leads, converting 50% to evaluations
• Contact insurance payers to determine patient eligibility of benefits and co-pays
• Disseminate information to patients; act as a go-between for patients and physicians
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Work closely with billing company to ensure accurate and timely billing

Apply Now