Why You'll Love This Job

Schedule: 

Approximately 32 hours per week. Schedule may vary to support clinic operations. Occasional weekend hours may be required with advance notice.

About Us

FYZICAL Therapy & Balance Centers in Bedford is a fast-growing physical therapy clinic with scores of 5-star reviews and a strong reputation in the community.

We are a locally owned clinic supported by FYZICAL’s national network, combining the culture of a small business with the resources of a leading physical therapy brand.

Over the next year we expect to expand patient volume significantly and open an additional location, creating new opportunities for our team.

Do you thrive in a fast-paced environment, enjoy multitasking, and take pride in creating a welcoming first impression?

As our Medical Front Desk & Marketing Coordinator, you will often be the first and last point of contact for our patients, helping ensure every visit runs smoothly.

The primary focus of this role is medical front desk client care and clinic coordination—managing schedules, verifying insurance, helping patients understand coverage and payment responsibilities, and keeping clinic operations organized.

The role also supports clinic growth through marketing support and occasional follow-up with prospective patients who respond to our marketing campaigns.

Key Responsibilities

Front Desk & Client Care

• Welcome patients and create a positive first impression

• Manage scheduling, follow-ups, cancellations, and appointment coordination

• Answer phones and respond to patient inquiries

• Maintain accurate patient information and documentation in clinic systems

• Track referrals, incoming reports, and communication from physicians and insurers

• Confidently manage front desk operations during assigned shifts

Insurance & Financial Coordination

• Verify insurance eligibility and benefits prior to visits

• Explain coverage details, copayments, deductibles, and visit limits to patients

• Collect copayments and manage patient payments at the time of service

• Review treatment plan fees and payment options with patients when needed

• Coordinate with clinicians, insurers, and billing partners regarding claims, authorizations, and patient account questions

• Maintain working knowledge of common insurance plans and networks

Marketing Support

• Create Canva-based marketing materials

• Coordinate patient video testimonials

• Assist with social media posts and website updates

Patient Outreach (Occasional)

• Follow up with prospective patients who respond to digital marketing campaigns and help guide them toward scheduling care

Clinic Support

• Use web-based clinic systems and Google Workspace

• Assist therapists when needed and help maintain an organized clinic environment

Our Culture

Our culture matters. We believe great patient care comes from strong teamwork and meaningful relationships with patients.

Our work focuses on helping people regain independence, mobility, and confidence—particularly through our specialized balance therapy programs.

We are looking for someone who wants to make a difference in healthcare in our community.

What We’re Looking For

• Experience in a medical front desk or healthcare administrative role

• Comfortable discussing insurance coverage, copayments, and payment expectations with patients

• Organized, reliable, and able to take initiative in a fast-paced environment

• Strong comfort with computers and web-based systems

• Interest or experience in marketing, communications, or content creation

What We Offer

• $22–26/hour based on experience and qualifications

• Approximately 32 hours per week

• 401(k) with company match

• Paid training

• Opportunity to contribute to a growing clinic and future expansion