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Why You'll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Glendale, AZ, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Glendale, AZ!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!

Responsibilities

• Key Responsibilities
  • Greet patients with warmth and professionalism — both in person and over the phone.
  • Verify and document patient insurance benefits and eligibility before the first visit and as needed for ongoing care.
  • Schedule and confirm appointments for evaluations, follow-ups, and specialty services.
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect and post copays, deductibles, and account balances accurately and securely.
  • Maintain accurate and confidential patient information within the Electronic Medical Record (EMR) system.
  • Communicate effectively with physical therapists, assistants, and other staff to ensure efficient daily operations.
  • Assist with billing inquiries, claim follow-up, and coordination with insurance providers (billing knowledge a plus).
  • Handle administrative duties including scanning, faxing, filing, and responding to emails.
  • Collect/open mail; distribute mail to proper areas/people
  • Act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Contribute to maintaining a clean, organized, and patient-centered front office environment.
  • Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• Required:
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • Minimum 1 year of experience in a medical office or healthcare setting (physical therapy or rehabilitation experience preferred).
  • Strong understanding of insurance verification and benefits coordination.
  • Excellent communication and organizational skills with attention to detail.
  • Proficient in EMR systems, Microsoft Office, and general computer skills.
  • Ability to multitask and manage a steady workflow in a fast-paced clinic environment.
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion
• Preferred:
  • Experience with medical billing, insurance claims, or patient account management.
  • Prior work experience in a physical therapy or outpatient rehabilitation setting.

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