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The World We’re Building
We are building a clinic where patients feel seen, known, and cared for the moment they walk through the door.
Where details matter.
Where the front desk sets the tone for healing, trust, and momentum.
This is not a passive front desk.
This is the heartbeat of the clinic.
Who You’ll Work With & The Mission You’ll Join
You’ll work alongside clinicians who care deeply about doing things the right way.
You’ll support patients who are often anxious, hurting, or overwhelmed—and help them feel safe and confident.
Our mission is simple:
Empower people to take control of their recovery so they can get back to doing what they love.
Your impact starts before the treatment ever begins.
Our Culture (Read Carefully)
We value ownership over excuses.
We care about people and performance.
We believe excellence is built through consistency, not intensity.
Read This Before You Continue
Only keep reading if, deep down, you’re saying:
“HELL YES. I like responsibility. I like standards. I like doing things right.”
If you want a job where you can coast, blend in, or be reminded what to do—this is not it.
The Role
Role Title
Client Care Specialist (CCS)
Role Summary
You are the first impression.
You manage the flow of the clinic.
You protect the schedule, the patient experience, and the details that keep everything running smoothly.
You are patient-facing, detail-driven, and accountable.
How This Role Serves Our Mission
By ensuring every patient feels welcomed, informed, and supported—while keeping schedules optimized, documentation accurate, and care uninterrupted.
You Will LOVE This Role If You Love To:
Greet patients by name and make people feel immediately at ease
Keep schedules tight, optimized, and flowing smoothly
Handle details like intake forms, insurance, and documentation with precision
Communicate clearly and confidently with patients and clinicians
Proactively solve problems before they become issues
Stay busy, organized, and useful in a fast-paced environment
You Are a High Performer If You…
You will thrive here if and only if you are:
Patient-centric — you genuinely care how people feel
Empathetic — calm, warm, and grounded under pressure
Proactive — you don’t wait to be told
Responsible — you own outcomes, not just tasks
Reliable — people can count on you without reminders
A team player — you support clinicians and teammates
Excellence-driven — details matter to you
Innovative — you look for better ways to do things
Compassionate — especially when patients are stressed
Hard-working — consistent effort every day
Grateful — you appreciate the opportunity to serve
Resilient — you adapt and recover quickly
Final Word
This role matters.
The standards are high.
The impact is real.
If that excites you—we want to meet you.
Apply only if you’re ready to take ownership and raise the bar.
Apply Now
Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.
