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Why You'll Love This Job

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Peachtree Corners, GA!

FYZICAL Therapy and Balance Centers is a leading provider of physical therapy, rehabilitation, balance and vestibular retraining, and other related services. We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

As the first and last person our amazing clients see when they enter and leave our new facility, your role as Client Care Specialist is critical to helping us deliver outstanding customer experiences and empowering clients to achieve their “Love Your Life” goals!

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or GED required
• 1+ years of previous experience in a physical therapy or other healthcare office setting preferred
• Knowledge of WebPT (or other Electronic Medical Record (EMR) software applications) is preferred
• Knowledge of medical coding and billing (insurance programs) is preferred
• Knowledge of insurance verification (eligibility) and authorization processes is strongly preferred
• Bilingual (Spanish) is preferred
• Self-motivated, outgoing, friendly, confident, and passionate to create a positive difference in the lives of clients and colleagues
• Excellent oral and written communication, problem-solving (solution-oriented), and time management skills
• Superb people and customer service skills to interact with clients, colleagues, healthcare professionals, partners and other third parties
• Adept at Office 365 and other software applications

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