Why You'll Love This Job

Are you an experienced healthcare professional ready to make a real impact? Do you want to be part of a team that values your skills and offers unique pathways for career growth?

FYZICAL Therapy & Balance Centers is seeking a dynamic and compassionate Patient Care Specialist to join our team. This is more than just a job; it’s an opportunity to be the heart of our practice, ensuring every patient feels valued and supported from the moment they connect with us. We’re looking for a dedicated professional with a proven track record in a medical front office setting, who is ready to take their career to the next level.

This part-time position (approximately 25 hours per week) offers a competitive pay range of $18.00 - $21 per hour, along with performance-based bonuses.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Optional Career Growth Opportunities

While your primary focus will be on exceptional patient care, we offer optional pathways for professional development based on your interests and career aspirations:

Marketing & Community Outreach: Develop strategic relationships with referring physicians and execute targeted campaigns to expand our patient community and brand presence.

Social Work & Patient Advocacy: Provide compassionate wellness support and connect patients with behavioral health resources as a bridge between clinical care and holistic well-being.

Healthcare Operations & Practice Management: Drive operational excellence through process optimization, data analysis, and strategic initiatives that enhance practice efficiency and patient outcomes.

Skills & Qualifications

What You’ll Bring

We are looking for a high-caliber candidate who is passionate about patient care and has the experience to prove it. To be successful in this role, you must have:

• Proven experience in a medical front desk, patient registration, or other patient-facing role within a healthcare setting is absolutely required.
• Demonstrated expertise in running verification of benefits and insurance authorizations.
• Proficiency in patient scheduling and experience with EMR/EHR systems.
• Fluency in both English and Spanish is required to effectively serve our diverse patient population.

•Exceptional interpersonal and communication skills, with a natural ability to build rapport and trust.

•Strong organizational and time-management skills, with the ability to thrive in a fast-paced environment.

•An Associate or Bachelor’s degree (or student) in a related field such as Healthcare Administration, Marketing, Psychology, or Sociology is highly favorable.

If you are a motivated and experienced healthcare professional looking for a rewarding part-time opportunity with the potential for growth, we encourage you to apply. Join us in our mission to provide exceptional care and make a lasting difference in the lives of our patients.