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Why You'll Love This Job
Patient Care Specialist (Bilingual Spanish) – Great Experience for individuals interested in Healthcare Admin, Business & Marketing careers!
Pay: $18.00 - $21.00 per hour (based on experience) Job Type: Part-time (20 – 28 hours/week) with potential for future full-time
Are you a Healthcare, Business, or Marketing student or someone looking to build your career in one of those fields with real-world experience?
At FYZICAL Therapy & Balance Centers – Lawrenceville
(Best in Gwinnett Winner - 2025), we provide top-notch care and support to our patients, encompassing both physical therapy and holistic behavioral wellness. We are seeking a passionate, empathetic, and Bilingual (English/Spanish) Customer Care Specialist to join our team.
This part-time role is an incredible opportunity to gain hands-on experience in patient relations, healthcare administration, and marketing coordination. For the right candidate, this role has the potential to evolve into a full-time position with marketing and community outreach responsibilities.
Responsibilities
What You Will Do (Key Responsibilities):
- Patient Experience & Support: Conduct follow-ups with patients, particularly those facing emotional challenges with their therapy, to boost motivation and support their journey.
- Innovative Care: Collaborate closely with physical therapy clinicians to craft follow-up activities and referrals, leveraging artificial intelligence to enhance clinic operations
- Clinic Operations: Schedule appointments efficiently, ensuring a smooth calendar for patients and therapists.
- Financial Administration: Collect payments post-therapy sessions, managing financial transactions with accuracy and confidentiality.
- Wellness Check-ins: Perform compassionate check-ins to assess patients' well-being and satisfaction with their therapy progress.
- Fax reports to physicians; keep a log of incoming reports
- Coordinate Insurance verification and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival
Skills & Qualifications
Education: Current coursework or degree in Psychology, Sociology, Business, Marketing, or a related field is a plus.
Language Skills: Bilingual in English and Spanish is
REQUIRED to effectively serve our diverse patient population.
Experience: Medical Front Desk experience is an absolute plus, but we are willing to train smart, motivated candidates with relevant coursework or customer service experience.
Skills: Exceptional interpersonal and communication skills, strong organizational capacity, and the ability to empathize and connect with patients.
Apply Now
Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.
