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Why You'll Love This Job

Are you a personable, customer-centric medical receptionist interested in joining a growing practice and team? FYZICAL, one of the country’s leading physical therapy companies, is opening a new independently owned clinic in Framingham, MA and is seeking a Customer Care Specialist. Our ideal candidate is passionate about delivering exceptional customer service, is a self-motivated problem solver, and values professional development and making an impact.

As the first and last person clients see when they enter, you will play a central role in the smooth operations of the PT clinic and delivering an exceptional patient experience. Working at FYZICAL will enable you to accelerate your professional growth in a high energy, high integrity environment. This opportunity provides the best of both worlds: the opportunity and engagement of a locally owned clinic backed by the resources and support of a national network and brand known for innovation and excellence in physical therapy.

Competitive salary and benefits:

• Competitive salary (range $42,000-52,000 annually for full time, commensurate with experience)
• Performance bonus
• Paid Holidays and Paid Time Off
• Work-life balance, with manageable patient flow on weekdays
• Health, Dental and Vision Insurance (50% company paid)
• 401k with matching
• Continuing education / training opportunities

Why you’ll love working here:

• Active involvement and high impact in building out and growing a clinic with a supportive and collaborative team
• Access to the latest technology in scheduling, managing intake and communicating with patients that makes both the customer experience and your role better
• Generous continuing education programs with robust onboarding training, no-cost live and online CEUs
• A beautiful, open, and bright clinic environment where you and the team can deliver the highest quality care

Responsibilities

• Greet and discharge patients - ensure feel welcome, comfortable and at ease, verify insurance, collect payments, and promote timely return visits and patient feedback
• Handle patient intake and new patient data gathering, appointment scheduling, follow-ups, and ensuing patient communications including appointment reminders and cancellation re-schedules
• Act as patient liaison - disseminate relevant information, answer questions from potential or current patients, act as a go-between for patients and physicians regarding PT plans of care (inbound and outbound)
• Enable efficient and thorough billing practices - verify insurance eligibility and benefits, send paperwork to billing firm, track explanation of benefits
• Enable smooth clinic operation - track all clinic referrals, manage clinic patient schedule, and adjust patient schedule when possible to account for cancellations, communicate with clinical staff

Skills & Qualifications

• Personable with a positive attitude and empathetic toward people that are in pain
• Proactive with a strong work ethic and a can-do attitude
• Strong communicator - proactive, clear, timely, and engaging
• Reliable / dependable with high integrity
• Highly organized with strong attention to detail and ability to effectively multi-task / have multiple activities going on at once
• Adept at navigating multi-line phone system, voip communications technology, digital fax, and CRM systems
• Associate or bachelor’s degree in healthcare administration or related field (or similar experience) preferred

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