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Why You'll Love This Job

As the first and last person our amazing clients see when they enter and leave our facility, your role as Medical Scheduler/Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the therapy industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

We are an innovative physical, occupational and speech therapy facility with three locations within the Mid-Michigan area that bypasses traditional approaches to care. We work together to provide our patients with the individualized care they need and deserve.

Start down your exciting career path today by applying for our Medical Scheduler/Client Care Specialist Specialist job opening! 

Responsibilities

• Handle patient scheduling/appointments
• Gather new patient data; keep track of all patient referrals 
• Disseminate information to patients; act as a go-between for patients and physicians  
• Collect payments
• Conduct insurance verification
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Answer and check clinic email; either respond to inquiry or direct to appropriate personnel
• Upon patient cancellation, emails or notes to scheduled therapist reason for cancellation and indicates if patient has rescheduled
• Telephones or writes patients to remind them of appointments
• Greets and directs all patients, salespeople, and visitors
• Fax reports to physicians; keep a log of incoming reports
• Update and keep track of company tracking forms/spreadsheets and logs.
• Adheres to company’s policies and procedures.
• Adheres to company’s mission, vision and core values

Skills & Qualifications

• High school diploma or GED
• Must be authorized to work in the U.S
• Valid driver's license and reliable transportation
• Previous experience in similar position preferred
• Able to effectively communicate with others
• Basic computer skills including email navigation and downloading/uploading files
• Familiarity with principles of Excel; able to use Word and Instant Messenger
• Detail oriented; able to complete data entry quickly and precisely
• Efficient data collection
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion
• Adapts to changes in the work environment; manages completing demands
• Able to cover at other locations if/when necessary
• Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

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