Why You'll Love This Job

• This is a PART-TIME position.
• Spanish fluency is required. 
• Experience with health insurance for physical therapy clinic is a PLUS.
  
• Training provided for the right candidate.

Are you passionate about helping others and looking to grow with an innovative company? Join FYZICAL Ballantyne in Charlotte, NC, as a Client Care Specialist!

As the first and last point of contact for our patients, you’ll help create a welcoming, positive experience in our cutting-edge physical therapy clinic. You’ll work with a supportive team dedicated to helping patients get back to the lives they love.

At FYZICAL, we’re transforming the PT industry with personalized care and advanced technology. We offer professional growth, a collaborative culture, and will train the right candidate to ensure your success.

Ready to start an exciting new chapter in your career? Apply today to join our team at FYZICAL Ballantyne!

Responsibilities

• Bilingual (English & Spanish) required

• Manage patient scheduling, appointments, and a multi-line phone system

• Collect and maintain new patient information; track all referrals

• Serve as a liaison between patients and physicians, ensuring clear communication and timely information sharing

• Send reports to doctors and maintain accurate logs of all correspondence

• Verify insurance coverage, track visit limits, and process copayments and other payments

• Handle incoming and outgoing mail; distribute appropriately and forward Explanation of Benefits (EOBs) to the billing company

• Send benefits paperwork to billing companies and ensure proper documentation

• Coordinate evaluations, re-evaluations, reminders, and cancellations

• Respond to phone inquiries and assist both new and existing patients with questions or scheduling needs

• Communicate effectively with the Office Manager and clinical staff regarding patient flow and scheduling updates

Skills & Qualifications

• 1–2 years of administrative experience in a physical therapy or healthcare setting preferred

• High School Diploma or GED required

• Solid understanding of health insurance processes, including pre-authorizations, insurance verification, medical terminology, and familiarity with CPT and ICD codes

• Strong ability to build and maintain positive relationships with patients, staff, and providers

• Team-oriented, flexible, and eager to learn in a dynamic environment

• Exceptional customer service and communication skills

• Proven ability to multi-task and stay organized in a fast-paced, high-demand environment

• Detail-oriented with a commitment to delivering consistent, high-quality service

• Demonstrates sound judgment, discretion, and professionalism

• Tech-savvy, proficient in Microsoft Office and Google Workspace (Docs, Word, Excel)