At FYZICAL Therapy & Balance Centers, we provide top-notch care and support to our patients. Our commitment to excellence extends beyond physical therapy to encompass holistic wellness and behavioral wellness support. We are seeking a passionate and empathetic Customer Care Specialist to join our team. This part-time role has the potential to evolve into a full-time position with marketing responsibilities.

Responsibilities

The Customer Care Marketing Specialist (CCMS) will play a crucial role in enhancing our patient's experience and increase the visibility of physical therapy services among physician offices and the community at large:

• Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams.
• Develops and implements specific outreach, relationship building, and marketing plans to meet goals.
• Must exhibit excellent time management skills, organization and communication skills and thrive in a fast-paced environment.
• Analyzing referral data, checking DMR daily, and facilitating marketing campaigns.
• Ability to use certain templates and programs for tracking and leads management.
• Willing to visit physician offices within a 5-mile radius of the clinic and develop strong business relationships with local community organizations and businesses.
• Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, outbound referral systems, provider recruitment, and provider resources.
• Convert physician referrals to scheduled appointments
• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Manage patient scheduling
• Participate in community outreach activities
• Increase visibility and familiarity of the clinic among physicians
• Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.

Skills & Qualifications

• AS or BS in Marketing, Sales, Allied Health related field,  or commensurate experience. Relevant experience in customer service, healthcare, or counseling is highly valued.
• Exceptional interpersonal and communication skills, with the ability to empathize and connect with patients.
• Strong organizational skills, with the capacity to manage multiple tasks and appointments simultaneously.
• Proficiency in handling financial transactions and maintaining confidentiality.
• Bilingual abilities are a significant plus, enabling us to serve a diverse patient population more effectively.