roletype: Customer Service Representative

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Why You’ll Love This Job

Are you passionate about helping others and considering a future in healthcare? FYZICAL Therapy & Balance Centers of Oklahoma City is looking for a dedicated Client Care Specialist who thrives in a fast-paced, patient-centered environment. Whether you’re preparing for graduate school in a field like physical therapy, or you’re seeking a stable, long-term role in a supportive and collaborative team, this opportunity is perfect for you.

As the first and last point of contact for our patients, you will play a key role in ensuring our operations run smoothly. Your responsibilities will include managing scheduling, handling patient check-ins, and assisting with patient inquiries—essential skills that will provide invaluable experience if you’re aiming for a career in healthcare.

At FYZICAL, we offer more than just a job. You’ll be part of a compassionate, innovative team that’s revolutionizing physical therapy through individualized treatment plans and state-of-the-art technology. We are committed to your professional growth, offering a supportive environment with opportunities to advance, whether you’re seeking experience before pursuing a graduate degree or looking to grow your career with us long-term.

If you’re eager to build your skills in a hands-on healthcare setting while making a meaningful impact on patients’ lives, apply today for FYZICAL’s Client Care Specialist position in Oklahoma City!

Responsibilities

• Manage patient scheduling, including evaluations, re-evaluations, and appointment reminders, ensuring seamless communication between patients and clinicians.
• Serve as the primary point of contact for patient inquiries, offering excellent customer service and acting as a liaison between patients, physicians, and the clinic.
• Maintain accurate patient records by gathering new patient data, tracking referrals, and completing intake information.
• Verify insurance coverage, track visits, and handle copayments with accuracy and efficiency.
• Coordinate with physicians and clinicians by sending reports, faxing necessary documentation, and keeping detailed logs of all communications.
• Facilitate clear and timely communication with the office manager and clinicians regarding patient scheduling and arrival times.
• Manage a multi-line phone system, ensuring calls are answered promptly and routed to the appropriate team member.
• Process and distribute mail, including Explanation of Benefits (EOBs), and communicate with billing companies for benefits paperwork and insurance verification.
• Ensure patients feel welcome and informed from check-in to check-out, providing guidance on payments and answering any questions they may have.
• Handle administrative duties such as collecting mail, distributing reports, and keeping accurate logs of all relevant communications.

Skills & Qualifications

• Excellent communication skills with a strong focus on delivering outstanding customer service
• Proven ability to multitask and prioritize in a fast-paced, patient-centered environment
• Detail-oriented with the ability to handle scheduling, payments, and patient records accurately
• Positive attitude, strong work ethic, and a compassionate approach to helping patients in pain
• Ability to work effectively as part of a team while independently managing front-desk operations
• High school diploma or equivalent (GED)
• Valid driver’s license and reliable transportation

Don’t meet all of the required skills and qualifications? If you’re excited to learn and challenge yourself, we encourage you to apply. We value a positive attitude and a willingness to grow just as much as experience.

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