Why You’ll Love This Job
*****VOB IS A MUST TO BE CONSIDERED!! Please do not apply if min to no VOB experience****
- After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner, and route calls if applicable.
- Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
- Collect important patient data to ensure ease of scheduling.
- Verify insurance is active, and update insurance information as needed prior to scheduling.
- Obtain prior authorization and/or referrals in accordance with patient insurance coverage for all patient office encounters and referral orders prior to services being rendered.
- Schedule appointments accurately in conjunction with provider protocols and patient’s needs
- Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
- Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
- Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
- Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered.
- Meet individual quotas and key performance indicators (KPIs) as well as assist in accomplishing team goals.
- Continue to expand knowledge of practice management software as updates occur.
- Follow all Standard Operating Procedures.
- Understand/Perform training on practice management software.
- Other duties as assigned.
Responsibilities
- Verify Insurance and track insurance-covered visits and pre-authorizations; take copayments referral orders prior to services being rendered.
- Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Keep track of Explanation of Benefits sent from mail and fax to billing company
- After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner
- Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
- Collect important patient data to ensure ease of scheduling.
- referral orders prior to services being rendered.
- Schedule appointments accurately in conjunction with provider protocols and patient’s needs
- Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
- Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
- Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
- Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered.
- Continue to expand knowledge of practice management software as updates occur.
- Follow all Standard Operating Procedures.
- Understand/Perform training on practice management software.
- Work with Owner, physician and Marketing Director when needed, to order materials, help with Expo items and scheduling.
- Order Office Supplies and Marketing material
- Collect/open mail; distribute mail to proper areas/people
- In charge of maintaining a tidy and clean clinic with certain expectations
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Other duties as assigned.
Skills & Qualifications
MINIMUM QUALIFICATIONS:
- Verification of Benefits a MUST TO BE CONSIDERED!
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- Excellent customer / patient service skills
- Deep understanding and Knowledge of medical terminology
- Working knowledge of computer programs
- Excellent written and verbal communication skills
Preferred Qualifications:
- Prefer one-year medical office experience
- Bilingual is a plus.
- Basic phone handling skills. Contact Center experience
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
