Why You’ll Love This Job
FYZICAL Therapy & Balance Centers is seeking a Client Care Specialist to join our growing outpatient physical therapy clinic in Cumming, GA.
This role is ideal for someone with medical front office experience who enjoys helping patients, staying organized, and keeping a busy clinic running smoothly. As the primary point of contact for our patients, you’ll greet patients, schedule appointments, verify insurance benefits, coordinate referrals and authorizations, answer phones, collect patient payments, and support our clinical team.
Medical office experience is strongly preferred. Experience with insurance verification, prior authorizations, EMRs (especially Prompt), outpatient physical therapy, orthopedic, chiropractic, or specialty medical practices is highly desirable.
We’re looking for someone who enjoys learning new systems, improving processes, and helping build an outstanding patient experience as our clinic continues to grow.
Responsibilities
• Serve as the primary point of contact for patients, physicians, and referral sources while providing exceptional customer service.
• Schedule evaluations, follow-up visits, re-evaluations, and maintain clinician schedules to maximize clinic efficiency.
• Verify insurance eligibility, benefits, and authorization requirements prior to patient visits.
• Register new patients, maintain accurate patient records, and manage documentation within the clinic’s EMR.
• Collect copays, deductibles, patient balances, and accurately process payments.
• Coordinate referrals, authorizations, and physician communications to support timely patient care.
• Receive, organize, and distribute Explanation of Benefits (EOBs) and other insurance documentation while communicating with the billing company as needed.
• Prepare, send, and track plans of care, physician reports, and other required clinical documentation.
• Answer multi-line phones, respond to patient questions, and resolve scheduling and administrative issues professionally and efficiently.
• Create, maintain, and continuously improve documented workflows, checklists, and standard operating procedures to ensure clinic knowledge is shared and not dependent on any one individual.
• Develop and update training materials and process documentation as workflows evolve, supporting consistent operations and future onboarding.
• Participate in cross-training and help onboard future team members by maintaining clear, accurate documentation of clinic processes.
• Identify opportunities to improve front office operations, patient experience, and administrative efficiency while collaborating with the clinical team.
• Perform other administrative and operational duties as assigned to support the continued growth and success of the clinic.
Skills & Qualifications
Required
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new software systems.
• Professional phone etiquette and attention to detail.
• Ability to maintain HIPAA confidentiality and professionalism.
Preferred
• Medical front office or medical receptionist experience.
• Insurance verification and benefits eligibility experience.
• Prior authorization experience.
• EMR/EHR experience (Prompt EMR preferred).
• Experience in outpatient physical therapy, orthopedic, chiropractic, or other specialty medical practices.
• Experience scheduling patients and coordinating referrals.
• Experience collecting patient payments and understanding insurance workflows.
• Bilingual or multilingual skills are a plus (Spanish, Hindi, or other languages commonly spoken in our patient community).
