roletype: Medical Receptionist / Front Desk

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Why You’ll Love This Job

We are hiring an entry-level Medical Receptionist / Front Desk position with FYZICAL at our Pearland, TX, location, the leading physical therapy company in the country!

This is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish.

As the Front Desk Coordinator, you will be the first point of contact for our patients and play a crucial role in creating a positive and welcoming atmosphere. You will be responsible for managing front desk operations, handling patient inquiries,  scheduling appointments, and ensuring smooth communication between patients and the clinical staff. 

Say yes to a bright future!

Apply for this outstanding Medical Receptionist / Front Desk job opening today!

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and manage the appointment calendar. 
• Communicate with the clinical staff about cancellation, no-show, and coordinate the re-schedule on a timely fashion. 
• Verify and update patient information and keep the records up-to-date in the electronic medical records system.
• Collect and process payments, insurance information, and other administrative tasks.
• Ensure a clean and organized front desk area.
• Communicate effectively with clinical staff to coordinate patient care.
• Address patient inquiries, provide information, and resolve concerns promptly.
• Maintain confidentiality of patient information and adhere to HIPAA regulations.
• Collaborate with the administrative team to improve processes and enhance the patient experience.
• Provide assistance in marketing events as needed. 

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a front desk or customer service role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient with basic computer operations, such as Microsoft Office Suite
• Proficient in using electronic medical records (EMR) systems.
• Knowledge of medical terminology and insurance processes.
• Compassionate and patient-focused attitude.
• Ability to work independently and as part of a team.
• Authorized to work in the US
• Bilingual abilities is a plus

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