Why You’ll Love This Job
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn’t afraid to learn new things.
As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together.
Start down your exciting career path today by applying for our Customer Service Representative job opening!
Responsibilities
- Multi-task with a smile
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Gather new patient data; keep track of all patient referrals
- Disseminate information and collect patient intake information; act as a go-between for patients and physicians
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Verify insurance information and submit and track authorization requests in a timely manner
- Upload paperwork into our computer system
- Collect mail; distribute mail to proper areas/people
- Send benefits paperwork to our in-house biller
- Fax reports to physicians; keep a log of incoming reports
- Communicate with the office manager and clinicians about scheduling/patient arrival
- Help with clinic up-keep throughout the day
Skills & Qualifications
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
- Punctual, ready to start at specific time
- Must be flexible with hours. Shifts vary M-F, however, current need is 7:00am-3:30pm.
- Looking for fulltime with benefit package.
- Must be a team player.
- We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele.