Why You’ll Love This Job
If you have a passion for helping others, a creative marketing side and enjoy building relationships with others, FYZICAL, the leading physical therapy company in the country, has a Client Care and Marketing Specialist opening in Louisville, CO, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care and Marketing Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL’s Client Care & Marketing Specialist job opening today!
Responsibilities
- Schedules appointments and inputs patient intake information into medical records system based upon phone inquiries, web inquires or in person events.
- Collect payments from patients, communicate with the general manager and clinicians about scheduling/patient arrival
- Update multiple documents or databases regarding clients, referrals and appointment information. (DMR, Patient Lost reports etc.)
- Verify insurance benefits and/or obtain insurance authorizations with the ability to understand and communicate benefits and payment obligations to the client.
- Utilize various office systems, computer programs and other tools to document clinic activities (phone systems, credit card systems, copiers, automated appointment requests, etc.)
- Ensure clinic is always clean and high touch areas are sanitized.
- Build and manage relationships with physicians, referral sources, and community partners to drive patient volume and strengthen brand awareness.
- Develop and execute targeted marketing and outreach plans across physician offices, community events, and internal initiatives.
- Track and analyze referral performance (DMR), manage leads, and optimize strategies based on data-driven insights.
- Maintain consistent communication and follow-up with providers while effectively managing time, routes, and outreach activities in a fast-paced environment.
Skills & Qualifications
- High school diploma or equivalent
- 1-2 years customer services experience, competent phone skills and strong ability to greet and carry on conversations with patients
- 1-2 years sales and marketing experience
- Dependable, great communicator, detail-oriented
- Positive attitude, good work ethic, integrity and empathy and compassion
- Must be a self-starter and fast learner, to learn new office & clinical equipment, software, and processes/tools within the clinic
- Highly organized and able to multi-task, ability to manage multiple schedules and make the best use of intermittent down times.
- Proficiency with Microsoft office & Canva products, ability to quickly learn and take initiative to increase skills where needed
- Knowledge of scheduling tools and medical language a plus
- Valid driver’s license and reliable transportation, authorized to work in the US
