Operations Support Specialist I / Physical Therapy Aide Job – West Grove, PA 120766

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Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Operations Support Specialist opening in West Grove, PA, that is a perfect fit for you!

  • Work alongside and observe leading experts in the field of Physical and Occupational Therapy
  • Be a part of a team dedicated to patient care.
  • Gain valuable healthcare knowledge and skills to head start a career.

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Operations Support Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long! Apply for FYZICAL’s Operations Support Specialist job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Operations Support Specialist position in West Grove, PA!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Operations Support Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Operations Support Specialist job opening!


  • Provide direct patient care and support as allowable by state statutes and under the direct supervision of and prescription by a licensed clinician. This includes safely setting up and adjusting exercise equipment, instructing, and monitoring exercise performance, helping provide prescribed home exercise programs, and assisting with set up/delivery of therapeutic modalities as prescribed and appropriate.
  • Maintain overall tidiness of the clinics, following cleaning and sanitation protocols; ordering and stocking clinic supplies; ensuring equipment is clean and functioning properly.
  • Have a sense of urgency, ensuring patient concerns and issues are escalated to clinicians and the Clinic Director for quick resolution.
  • Be a key partner in converting referrals into evaluations.
  • Assist with patient rescheduling to limit drop percentage.
  • Provide primary support during the daily patient check-in process, including upfront payment collections aligned with FYZICAL’s Policies
  • Assist with the collection of Patient Reported Outcome assessments.

As Needed

  • Handle patient scheduling, appointments, multi-phone line as needed
  • Gather new patient data; keep track of all patient referrals
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Verify Insurance and track insurance-covered visits; take copayments

Skills & Qualifications

  • High school diploma or equivalent
  • Valid driver’s license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion
    • Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)
    • Customer Service experience (service industry or administrative role)
    • Certified Personal Trainer experience.
    • Associates Degree in Health Sciences or Related Field

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