Part-Time Client Care Specialist Needed at Physical Therapy Clinic Job – Charlotte, NC 129878

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Why You’ll Love This Job

***Please read before applying: This entry-level position starts as part-time and will eventually become full-time.***

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Client Care Specialist position in Charlotte (Ballantyne area), NC.
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Charlotte (Ballantyne area), NC, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL Ballantyne family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Client Care Specialist job opening!


• Answer phones, serve as a patient liaison, and respond to questions from potential or current patients
• Schedule patients and coordinate evaluations, re-evaluations, appointment reminders, and cancellations
• Verify insurance benefits, obtain necessary authorizations, and track insurance-covered visit
• Communicate with the office manager and clinicians about scheduling and patient arrival
• Collect new patient intake information and track all patient referrals
• Collect patient copayments and coinsurance payments
• Communicate information to patients, serving as a liaison between patients and physicians
• Fax reports to physicians and log incoming reports
• Perform other assigned tasks as needed

Skills & Qualifications

• Spanish speaker is a plus
• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients and other employees
• Must have a team mentality and flexibility
• Willingness to learn about health insurance, pre-authorization, insurance verification, medical terminology, CPT and ICD codes
• Excellent customer service skills and effective communication abilities
• Ability to multi-task in a fast-paced and demanding work environment
• Attention to detail and a commitment to consistent customer satisfaction
• Must exercise good judgment and discretion
• Proficient with technology and knowledgeable in Microsoft Office products, including Google Documents, Word, and Excel.

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