Patient Care Marketing Specialist (CCMS) Job – Lawrenceville, GA 126717

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At FYZICAL Therapy & Balance Centers, we provide top-notch care and support to our patients. Our commitment to excellence extends beyond physical therapy to encompass holistic wellness and behavioral wellness support. We are seeking a passionate and empathetic Customer Care Specialist to join our team. This part-time role has the potential to evolve into a full-time position with marketing responsibilities.

Performance bonuses & mileage reimbursement benefits!

Responsibilities

The Customer Care Marketing Specialist (CCMS) will play a crucial role in enhancing our patient’s experience and increase the visibility of physical therapy services among physician offices and the community at large:

  • Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams.
  • Develops and implements specific outreach, relationship building, and marketing plans to meet goals.
  • Must exhibit excellent time management skills, organization and communication skills and thrive in a fast-paced environment.
  • Analyzing referral data, checking DMR daily, and facilitating marketing campaigns.
  • Ability to use certain templates and programs for tracking and leads management.
  • Willing to visit physician offices within a 5-mile radius of the clinic and develop strong business relationships with local community organizations and businesses.
  • Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, outbound referral systems, provider recruitment, and provider resources.
  • Convert physician referrals to scheduled appointments
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Manage patient scheduling
  • Participate in community outreach activities
  • Increase visibility and familiarity of the clinic among physicians
  • Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.

Skills & Qualifications

  • AS or BS in Marketing, Sales, Allied Health related field,  or commensurate experience. Relevant experience in customer service, healthcare, or counseling is highly valued.
  • Exceptional interpersonal and communication skills, with the ability to empathize and connect with patients.
  • Strong organizational skills, with the capacity to manage multiple tasks and appointments simultaneously.
  • Proficiency in handling financial transactions and maintaining confidentiality.
  • Bilingual abilities are a significant plus, enabling us to serve a diverse patient population more effectively.

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