Patient Care Marketing Specialist (CCMS) Job – Lawrenceville, GA 126717

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At FYZICAL Therapy & Balance Centers, we provide top-notch care and support to our patients. Our commitment to excellence extends beyond physical therapy to encompass holistic wellness and behavioral wellness support. We are seeking a passionate and empathetic Customer Care Specialist to join our team. This part-time role has the potential to evolve into a full-time position with marketing responsibilities.

Performance bonuses & mileage reimbursement benefits!

Responsibilities

The Customer Care Marketing Specialist (CCMS) will play a crucial role in enhancing our patient’s experience and increase the visibility of physical therapy services among physician offices and the community at large:

  • Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams.
  • Develops and implements specific outreach, relationship building, and marketing plans to meet goals.
  • Must exhibit excellent time management skills, organization and communication skills and thrive in a fast-paced environment.
  • Analyzing referral data, checking DMR daily, and facilitating marketing campaigns.
  • Ability to use certain templates and programs for tracking and leads management.
  • Willing to visit physician offices within a 5-mile radius of the clinic and develop strong business relationships with local community organizations and businesses.
  • Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, outbound referral systems, provider recruitment, and provider resources.
  • Convert physician referrals to scheduled appointments
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Manage patient scheduling
  • Participate in community outreach activities
  • Increase visibility and familiarity of the clinic among physicians
  • Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.

Skills & Qualifications

  • AS or BS in Marketing, Sales, Allied Health related field,  or commensurate experience. Relevant experience in customer service, healthcare, or counseling is highly valued.
  • Exceptional interpersonal and communication skills, with the ability to empathize and connect with patients.
  • Strong organizational skills, with the capacity to manage multiple tasks and appointments simultaneously.
  • Proficiency in handling financial transactions and maintaining confidentiality.
  • Bilingual abilities are a significant plus, enabling us to serve a diverse patient population more effectively.

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Patient Care and Wellness Advocate Job – Lawrenceville, GA 126718

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Why You’ll Love This Job

The Patient Care & Wellness Advocate(PCWA) will play a crucial role in enhancing our patient’s experience through the following responsibilities:

  • Collaborate closely with physical therapy clinicians to craft follow-up activities and/or referrals for patients, leveraging generative artificial intelligence to enhance patient care and support. This collaboration is vital for patients facing emotional challenges with their therapy.
  • Conduct follow-ups with patients, particularly those facing emotional challenges, to support their therapy journey and boost motivation.
  • Manage patient scheduling
  • Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.
  • Schedule appointments efficiently, ensuring a smooth and organized calendar for our patients and therapists.
  • Collect payments post-therapy sessions, managing financial transactions with accuracy and confidentiality.
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Perform wellness check-ins, adopting a compassionate approach to assess patients’ well-being and satisfaction with their therapy progress.
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  

Responsibilities

The Patient Advocacy Services Specialist (PASS) will play a crucial role in enhancing our patient’s experience through the following responsibilities:

  • Collaborate closely with physical therapy clinicians to craft follow-up activities and/or referrals for patients, leveraging generative artificial intelligence to enhance patient care and support. This collaboration is vital for patients facing emotional challenges with their therapy.
  • Conduct follow-ups with patients, particularly those facing emotional challenges, to support their therapy journey and boost motivation.
  • Manage patient scheduling
  • Act as a liaison with behavioral health networks, facilitating referrals to ensure comprehensive patient care.
  • Schedule appointments efficiently, ensuring a smooth and organized calendar for our patients and therapists.
  • Collect payments post-therapy sessions, managing financial transactions with accuracy and confidentiality.
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Perform wellness check-ins, adopting a compassionate approach to assess patients’ well-being and satisfaction with their therapy progress.
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  

Qualifications:

  • AS or BS in Psychology, Sociology, or commensurate experience. Relevant experience in customer service, healthcare, or counseling is highly valued.
  • Exceptional interpersonal and communication skills, with the ability to empathize and connect with patients.
  • Strong organizational skills, with the capacity to manage multiple tasks and appointments simultaneously.
  • Proficiency in handling financial transactions and maintaining confidentiality.
  • Bilingual abilities are a significant plus, enabling us to serve a diverse patient population more effectively.

Additional Information:

This part-time position offers a gateway to a rewarding career in the healthcare and psychological and social sciences sectors. With a focus on growth and professional development, this role presents an opportunity to make a meaningful impact on our patients’ lives. We are committed to creating a supportive and inclusive work environment that fosters collaboration and excellence.

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Physical Therapist (Experienced) Job – Lawrenceville, GA 127901

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Why You’ll Love This Job

FYZICAL Lawrenceville, Georgia, is currently seeking a Physical Therapist within our new 3,000-square-foot facility, opening in late August. You will become part of our new clinic in Lawrenceville, GA. In this leadership role, you will operate in an exciting and dynamic environment with a focus on one-on-one patient-centered care.

Why FYZICAL?

  • Patient-Centric Care: Emphasize personalized care plans in an engaging, rewarding environment.
  • State-of-the-Art Equipment: Access modern equipment like advanced balance technology and orthopedic rehab tools.
  • Continued Learning & Development:
    • Free continuing education courses.
    • Certification classes and skill training.
    • Regular internal workshops to refine clinical techniques.
  • Comprehensive Support Team: Work alongside dedicated staff to manage patient care effectively while maintaining a healthy work-life balance.
  • Network of Excellence: FYZICAL is a nationwide group of over 500 independently owned clinics focused on neurological, orthopedic, and vestibular rehabilitation.
  • Career Growth & Rewards:
    • Competitive compensation and benefits package.
    • Career advancement opportunities as we expand and open more clinics. You can advance your role into a regional director.
    • Opportunities to advance professionally within our network.
    • Performance bonuses for exceptional patient outcomes.
    • Recognized for embracing advances in research, technology, and healthcare.

Compensation & Benefits

  • $93K – $100K base salary with performance-based bonus opportunities.
  • Up to $10K Signing Bonus
  • Eligibility to participate in profit sharing one year after your start date.
  • Generous CEU budget and access to FYZICAL college training resources.
  • Health benefits.

Responsibilities

  • Perform new-patient evaluations/exams
  • Diagnose patients; evaluate physical activity limitations
  • Create a plan that sets a goal and completion date
  • Equip patients with PT intervention techniques/exercises; track progress
  • Provide education to patients on techniques for the continuation of care
  • Examine and evaluate new patients
  • Establish a diagnosis of condition or conditions and their impact on activity
  • Establish a plan goal and time frame
  • Prescribe intervention techniques and exercises
  • Measure and track intervention effectiveness
  • Educate the patient on continuing care

Skills & Qualifications

  • Current or eligible for State of Georgia Physical Therapist licensure.
  • At least 3 years of experience as a Physical Therapist.
  • Experience with orthopedic rehabilitation.
  • Ability to perform initial evaluations, re-evaluations, and discharge evaluations.
  • Construct and deploy evidence-based treatment programs.
  • Work well in a team-based setting.
  • Willingness to participate in physician and community outreach programs.
  • Willingness to be trained on the FYZICAL Balance Paradigm (FBP), a comprehensive approach to treating balance-related issues using a unique combination of frameworks and sensory integration principles.
  • Willingness to support community and physician outreach activities.

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