Customer Service Representative Job – Huntersville, NC 84991

Apply Now

Why You’ll Love This Job

Client Care Specialist (Customer Service/Billing)

If you have a passion for helping others and enjoy interacting with the public, FYZICAL Therapy & Balance Centers, a leading physical therapy and wellness company, has a Client Care Specialist opening in Charlotte area, NC, that is a perfect fit for you!

As the first and last person our patients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations.  You will join a high performing team that works together to help patients get back to the lives they love.
We are committed to changing the physical therapy and wellness industry by creating innovative, non-traditional, individualized treatment plans. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career with an ownership team and clinical staff who are fully invested in your success.
 As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

If you are ready to accelerate career growth with a company that provides a competitive compensation and benefits package while also being unmatched in the PT space, apply for FYZICAL’s Client Care Specialist opening today!

Responsibilities

  • Greet and welcome patients as they enter the clinic to create a great first impression
  • Confirm patient scheduling, appointments, reminders, cancellations (via phone, e-mail, etc.)
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Disseminate information to patients and act as a go-between for patients, FYZICAL clinical staff, and referring physicians
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Review treatment plan fees and payment options with patients
  • Collect and manage all payments, insurance verification, explanation of benefits communication
  • Maintain knowledge of various insurance plans and networks
  • Utilize WebPT for patient scheduling and records
  • Fax reports to physicians and keep a log of incoming reports
  • Communicate with management and clinicians about scheduling/patient arrival

Skills & Qualifications

  • High school diploma or equivalent
  • Valid driver’s license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion

Apply Now

Physical Therapist (PT) Job – Morehead, NC 41157

Apply Now

Why You’ll Love This Job

Find your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Morehead, NC location as our newest Physical Therapist (PT)!

Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals capable of achieving next-level results. Enjoy the easy flow of a team that comes together to learn what works best for the practice and the community, and uses state-of-the-art technology to put those plans into action. Have the freedom to look past traditional approaches to PT, taking a new, innovative path instead — one that will make a lasting impact in the industry. As a Physical Therapist (PT) with us, you will have access to exciting, cutting-edge tools and advanced continuing education that will positively change your outlook, providing you with new and unique perspectives of physical therapy, and career advancement opportunities.

If you are ready to launch your career with a company that is unmatched in the PT arena, apply for FYZICAL’s full-time Physical Therapist (PT) job opening today!

Are you a Physical Therapist with visions of providing cutting-edge services to your clients? Do you have great ideas that have been stifled by traditional PT practices? If so, this is the last stop on your job search. We are part of the world’s fastest-growing physical therapy company and are looking for an innovator like you to add to our quality team at our Morehead, NC, location!

Our independent practices are headed by supportive leaders who are dedicated to building quality teams that work together to achieve success. Here, you will have the freedom to bypass traditional treatments, using our state-of-the-art technology to determine the best path for each patient’s personalized plan. We provide the tools and continued education you need to increase your knowledge base, gain a new and unique perspective of the PT field and successfully grow your career. In our Physical Therapist (PT) role, your valued contributions to the community will make a lasting impact on the entire PT industry.

If being on the leading edge of an industry you love is your goal, apply today for our Physical Therapist (PT) job opening!

Responsibilities

  • Perform new-patient evaluations/exams
  • Diagnose patients; evaluate physical activity limitations
  • Create a plan that sets a goal and completion date
  • Equip patients with PT intervention techniques/exercises; track progress
  • Provide education to patients on techniques for the continuation of care
  • Examine and evaluate new patients
  • Establish a diagnosis of condition or conditions and their impact on activity
  • Establish a plan goal and time frame
  • Prescribe intervention techniques and exercises
  • Measure and track intervention effectiveness
  • Educate the patient on continuing care

Skills & Qualifications

  • Accredited PT program graduate
  • Up-to-date state PT license
  • Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans
  • Ability to work efficiently/effectively in an autonomous environment 
  • Must be passionate about helping patients who have vestibular, balance, neurological, and fall risk issues
  • 1+ year(s) of outpatient neuro/ortho center or vestibular rehab experience  
  • Graduation from an accredited PT program and current PT license in NC
  • Must be able to carry out and progress a skilled treatment plan in outpatient balance and vestibular rehabilitation setting
  • Must be self-motivated with a willingness to learn
  • Passion for working with vestibular, balance, neurological, and fall-risk patient population
  • Prefer at least one year working in outpatient neurological or orthopedic center, or previous vestibular rehab experience

Apply Now

PART-TIME Client Care Specialist (CCS) – FYZICAL Ballantyne Job – Charlotte, NC 160815

Apply Now

Why You’ll Love This Job

***Please read before applying:

  • This is a PART-TIME position.
  • Spanish fluency is required. 
  • Experience with health insurance for physical therapy clinic is a PLUS.
  • Training provided for the right candidate.

Are you passionate about helping others and looking to grow with an innovative company? Join FYZICAL Ballantyne in Charlotte, NC, as a Client Care Specialist!

As the first and last point of contact for our patients, you’ll help create a welcoming, positive experience in our cutting-edge physical therapy clinic. You’ll work with a supportive team dedicated to helping patients get back to the lives they love.

At FYZICAL, we’re transforming the PT industry with personalized care and advanced technology. We offer professional growth, a collaborative culture, and will train the right candidate to ensure your success.

Ready to start an exciting new chapter in your career? Apply today to join our team at FYZICAL Ballantyne!

Responsibilities

  • Bilingual (English & Spanish) required

  • Manage patient scheduling, appointments, and a multi-line phone system

  • Collect and maintain new patient information; track all referrals

  • Serve as a liaison between patients and physicians, ensuring clear communication and timely information sharing

  • Send reports to doctors and maintain accurate logs of all correspondence

  • Verify insurance coverage, track visit limits, and process copayments and other payments

  • Handle incoming and outgoing mail; distribute appropriately and forward Explanation of Benefits (EOBs) to the billing company

  • Send benefits paperwork to billing companies and ensure proper documentation

  • Coordinate evaluations, re-evaluations, reminders, and cancellations

  • Respond to phone inquiries and assist both new and existing patients with questions or scheduling needs

  • Communicate effectively with the Office Manager and clinical staff regarding patient flow and scheduling updates

Skills & Qualifications

  • 1–2 years of administrative experience in a physical therapy or healthcare setting preferred

  • High School Diploma or GED required

  • Solid understanding of health insurance processes, including pre-authorizations, insurance verification, medical terminology, and familiarity with CPT and ICD codes

  • Strong ability to build and maintain positive relationships with patients, staff, and providers

  • Team-oriented, flexible, and eager to learn in a dynamic environment

  • Exceptional customer service and communication skills

  • Proven ability to multi-task and stay organized in a fast-paced, high-demand environment

  • Detail-oriented with a commitment to delivering consistent, high-quality service

  • Demonstrates sound judgment, discretion, and professionalism

  • Tech-savvy, proficient in Microsoft Office and Google Workspace (Docs, Word, Excel)

Apply Now