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Why You'll Love This Job

Patient Care & Wellness Advocate – Part-Time or Full-Time
Lawrenceville, GA |  $16–$20/hr + Performance Bonuses
No Weekends | Full-Time Benefits: Health Insurance + 401(k) with Employer Match
Part-Time Option: Ideal for rising students with flexibility to work Monday, Wednesday & Friday (20 - 28 hrs).
Full-Time Option: Up to 40 hours/week with benefits.
About Us
At FYZICAL Therapy & Balance Centers, we help patients improve balance, movement, and overall wellness. Our team blends expert physical therapy with compassionate patient support to treat the whole person — not just the condition.
The Role
We’re looking for a friendly, outgoing,  detail-oriented Patient Care & Wellness Advocate to manage patient scheduling, coordinate care, and provide supportive wellness check-ins. Whether part-time (20–28 hrs/week) or full-time (up to 40 hrs/week), this role is perfect for someone who enjoys making a meaningful impact in a collaborative, patient-centered clinic.
Why This Role is a Career Launchpad
This is more than a part-time job — it's a career-enhancing opportunity to:

• Build real-world experience in healthcare operations 
• Develop skills in referral management, patient service, and community relationship building
• Work alongside licensed physical therapists and support staff in a collaborative setting
• Make a tangible impact on patient outcomes and access to care

Ready to grow your career in a role that blends purpose with professional development?
Apply now to join a passionate, mission-driven team at FYZICAL Therapy & Balance Centers – Lawrenceville Sugarloaf.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Serve as a compassionate liaison between patients, therapists, and providers
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• AS/BS in Psychology, Sociology, or related field (student in these fields or equivalent experience will be strongly considered)
• Experience in healthcare, medical billing, customer service, or counseling preferred
• Strong communication & organizational skills
• Outgoing & Friendly
• Proficiency with EMR systems & handling transactions
• Bilingual (English/Spanish) - REQUIRED

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