Why You'll Love This Job

Are you an experienced healthcare professional ready to make a real impact? Do you want to be part of a team that values your skills and offers unique pathways for career growth?

FYZICAL Therapy & Balance Centers is seeking a dynamic and compassionate Patient Care Specialist to join our team. This is more than just a job; it’s an opportunity to be the heart of our practice, ensuring every patient feels valued and supported from the moment they connect with us. We’re looking for a dedicated professional with a proven track record in a medical front office setting, who is ready to take their career to the next level.

This part-time position (approximately 25 hours per week) offers a competitive pay range of $17.50 - $22 per hour, along with performance-based bonuses.

Responsibilities

What You’ll Do

As our Patient Care Specialist, you will be the central point of contact for our patients and a vital link to our clinical team. Your expertise will ensure a seamless and positive experience for every individual we serve.

•Champion Patient Experience: Greet patients with warmth and empathy, creating a welcoming and supportive atmosphere that sets the tone for their entire healing journey.

•Master of Scheduling: Expertly manage patient appointments and our multi-line phone system, optimizing our clinicians’ schedules and ensuring patients receive timely care.

•Insurance & Benefits Guru: Confidently handle all aspects of insurance verification and benefits authorization, providing patients with clear and accurate information about their coverage.

•Communication Hub: Serve as a critical liaison between patients and our physical therapists, ensuring clear and consistent communication to facilitate the best possible outcomes.

•Data & Records Management: Meticulously manage patient data, from initial intake to ongoing records, ensuring accuracy and confidentiality in our EMR system.

Optional Career Growth Opportunities

While your primary focus will be on exceptional patient care, we offer optional pathways for professional development based on your interests and career aspirations:

Marketing & Community Outreach: Develop strategic relationships with referring physicians and execute targeted campaigns to expand our patient community and brand presence.

Social Work & Patient Advocacy: Provide compassionate wellness support and connect patients with behavioral health resources as a bridge between clinical care and holistic well-being.

Healthcare Operations & Practice Management: Drive operational excellence through process optimization, data analysis, and strategic initiatives that enhance practice efficiency and patient outcomes.

Skills & Qualifications

What You’ll Bring

We are looking for a high-caliber candidate who is passionate about patient care and has the experience to prove it. To be successful in this role, you must have:

• Proven experience in a medical front desk, patient registration, or other patient-facing role within a healthcare setting is absolutely required.
• Demonstrated expertise in running verification of benefits and insurance authorizations.
• Proficiency in patient scheduling and experience with EMR/EHR systems.
• Fluency in both English and Spanish is required to effectively serve our diverse patient population.

•Exceptional interpersonal and communication skills, with a natural ability to build rapport and trust.

•Strong organizational and time-management skills, with the ability to thrive in a fast-paced environment.

•An Associate or Bachelor’s degree (or student) in a related field such as Healthcare Administration, Marketing, Psychology, or Sociology is highly favorable.

If you are a motivated and experienced healthcare professional looking for a rewarding part-time opportunity with the potential for growth, we encourage you to apply. Join us in our mission to provide exceptional care and make a lasting difference in the lives of our patients.