roletype: Customer Service Representative

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Why You’ll Love This Job

We are seeking to fill several Full Time (and Part Time) Client Service MEDICAL SPECIALIST positions at our Short Pump and Bon Air locations. MUST HAVE a minimum of 2 years of reception experience in the MEDICAL FIELD.
Do you want to work for a dynamic, patient care organization that is committed to the health and wellness of individuals of all ages?
FYZICAL Therapy and Balance Centers is in search of a Full and Part Time, client care medical specialist(s). The position involves client scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor in client and team member interactions.
Find your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our FYZICAL. Each FYZICAL is independently owned and operated, yet part of a vast network of other independent and company owned clinics. You will have the benefits of working for a small company but have access to the resources of a large company.
Feel secure knowing you will be backed by a practice leader who has chosen you to be part of an elite group of professionals capable of achieving next-level results and a leader who wants you to feel fulfilled professionally and personally.
Professional fulfillment comes from many places, among them fair pay, fair hours, abundant continuing education, quality tools of the trade, and mentoring.
Benefits:

• Competitive compensation package, paid holidays, PTO, Healthcare Benefits
• Continuing education opportunities
• Collaborative and supportive work environment
• Professional development support and mentorship

FYZICAL Therapy & Balance Centers – Bon Air, part of the national FYZICAL franchise network, is transforming the physical therapy industry with a model that prioritizes patient outcomes and professional autonomy. Our team members in North Chesterfield, VA, and beyond are delivering outstanding patient care while enjoying career satisfaction and opportunities for professional growth.
Diversity and Equal Opportunity Commitment: FYZICAL Therapy and Balance Center of Bon Air is dedicated to fostering a diverse and inclusive workforce. We are an equal opportunity employer, and all qualified applicants are considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by law.
Interview Location: North Chesterfield, VA 23235
If you’re a proactive professional who aligns with these competencies and thrives in a collaborative, dynamic environment, we encourage you to apply and become a valued member of our team! Join us in making a difference in patients’ lives while advancing your career in a supportive and innovative environment. Apply today!

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred
• MUST HAVE a minimum of 2 years of reception experience in the MEDICAL FIELD
• Friendly, outgoing personality with pleasant disposition who cares about others.
• Must be willing and able to work weekdays, (some) evenings and weekends (if needed)
• Ability to quickly learn how to use internal company software systems
• Proficient typing skills
• MUST BE comfortable navigating (EMR) digital records systems
• Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
• Excellent communication skills, both written and verbal
• Qualified candidates should be friendly, poised and have a client focused approach
• Writes clearly and informatively; edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages

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