Why You’ll Love This Job
Please read before applying:
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This is a PART-TIME position
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Bilingual (English/Spanish) required
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Experience with health insurance in a physical therapy or medical setting is a plus
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Pay: $15/hour
About the Role
FYZICAL Therapy & Balance Centers is seeking a friendly, organized, and detail-oriented Client Care Specialist to join our Ballantyne clinic. As the first and last point of contact for our patients, you play a critical role in delivering an exceptional patient experience.
If you enjoy helping others, thrive in a fast-paced environment, and want to grow with a respected and innovative physical therapy practice, we’d love to meet you.
Why Join FYZICAL?
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Supportive, team based work environment
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Exposure to state-of-the-art physical therapy technology
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Be part of a practice that truly values patient centered care
Responsibilities
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Greet patients and provide outstanding customer service in person and over the phone
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Schedule patient appointments, evaluations, re-evaluations, and follow-ups
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Manage multi-line phone system and appointment reminders/cancellations
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Collect new patient intake information and maintain accurate records
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Verify insurance benefits, track authorized visits, and collect copayments
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Communicate with physicians, patients, clinicians, and billing companies
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Send, receive, and log reports and documentation (fax/email/mail)
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Process payments and maintain basic financial records
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Coordinate daily schedules and patient flow with clinicians and office manager
Skills & Qualifications
Required:
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Bilingual in English and Spanish
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High School Diploma or GED
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Excellent communication and customer service skills
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Strong organizational skills and attention to detail
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Ability to multitask in a fast paced environment
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Team-oriented mindset with flexibility and willingness to learn
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Comfortable using technology and office software
Preferred:
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1–2 years of administrative or front-desk experience in a medical or physical therapy office
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Knowledge of health insurance, insurance verification, pre-authorizations
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Familiarity with medical terminology, CPT codes, and ICD codes
Additional Info:
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Previous experience is a plus, but training is provided for the right candidate.
