Why You’ll Love This Job
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn’t afraid to learn new things.
As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. Â
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together.
Start down your exciting career path today by applying for our Customer Service Representative job opening!
Responsibilities
- Multi-task with a smile
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Gather new patient data; keep track of all patient referrals
- Disseminate information and collect patient intake information; act as a go-between for patients and physicians Â
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Verify insurance information and submit and track authorization requests in a timely manner
- Upload paperwork into our computer system
- Collect mail; distribute mail to proper areas/people
- Send benefits paperwork to our in-house biller
- Fax reports to physicians; keep a log of incoming reports
- Communicate with the office manager and clinicians about scheduling/patient arrival
- Help with clinic up-keep throughout the day
Skills & Qualifications
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in painÂ
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
- Punctual, ready to start at specific time
- Must be flexible with hours. Shifts vary M-F, however, current need is 7:00am-3:30pm.Â
- Looking for fulltime with benefit package.Â
- Must be a team player.Â
- We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele.
