roletype: Non-Clinical Jobs

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Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Green Brook, NJ, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long! Apply for FYZICAL’s Customer Service Representative job opening today!

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Green Brook, NJ!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Customer Service Representative job opening!

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival
• JOB TITLE: Clinical Care Specialist
  POSITION SUMMARY:
  The Clinical Care Specialist is the first and last person our patients and visitors see when visiting the clinic. The CCS is involved in all aspects of scheduling, new patient intake, co-pay collection, insurance verification, obtaining prior authorizations when needed and interfacing with the billing company.
• Opening:
  Unlock doors
  Turn on lights,
  Turn on tv,
  Sonos on,
  Check voicemails,
  Tidy up the clinic for the day (vacuum rug, check bathrooms)
  Open EMR and DMR on desktop
• Daily Tasks:
  Lost Patient Log
  Waitlist
  DMR Referrals
  Calling No-shows/Cancellations for rescheduling
  Authorizations and pending authorizations
  Scanning documents
  Medical Records
  Mail doctor letters/mail patient letters for patients that cannot be reached otherwise
  Run insurance CC payments that are faxed in for TPC
  Collect money for copays, wellness, retail, and no-show/cx fees
  Post all patient payments
  Scheduling and answering phones
  Checking emails and faxes
  Receiving Referrals:
  Add to DMR
  Call patient for scheduling
  Fill out paperwork, attach to order
  Verify Insurance
  Complete Patient Financial Responsibility form, if applicable
  Once appointed, add patient into EMR
  Update patient slot on the schedule
  Update DMR with appt date
  Scan in order and insurance benefits to the chart
  Check for Authorization if applicable
• Eval Arrives:
  Get license and insurance cards
  Have patient complete all paperwork, scan into chart, update chart info
  Collect co-pays/co-insurance
  Check patient in on schedule and on DMR
  Notify PT of arrival
  Check for Authorization if applicable
• Closing:
  Print next day schedule for front desk and individual PT’s and PTA’S schedules
  Straighten Lobby
  Inside lights off, TV off, Sonos off
  Lock doors
• Additional Tasks:
  Keeping a list of office/janitorial supplies
  Restocking retail wall, literature, and coffee station
  Watering plants
• WORK ENVIRONMENT
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  – Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
  – Ability to work in a confined area.
  – Ability to sit at a computer terminal for an extended period of time
• EEO STATEMENT Get Physical, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Get Physical LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Get Physical, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Get Physical, LLC employees to perform their job duties may result in discipline up to and including discharge.

Skills & Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

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