Why You’ll Love This Job
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Mesa, AZ, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our clinic, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology, and unparalleled continuing education to grow your career.
This is a hands-on role in a small, close-knit clinic where your work directly shapes both the patient experience and the health of the practice. You will own the schedule, the referral pipeline, and the front-end financial process – and you will see the results of your work every day, We are looking for a Full Time role and someone who wants to be with us in the long term.
Responsibilities
- Handle patient scheduling, appointments, and phone lines
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments; insurance verification
- Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Confirm appointments proactively, work cancellations and no-shows back onto the calendar the same day, maintain a call list to fill open slots. and follow up with patients who drop off their plan of care Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate daily with the clinicians about scheduling/patient arrivals
- Help PT and PTA when requested
Skills & Qualifications
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- H.S. graduate or GED certificate
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
- Prior front-office experience in a physical therapy, outpatient, dental or medical practice preferred
- Working knowledge of insurance verification, authorizations, and copay collection preferred
